1. General Terms and Conditions
1.1 By registering to use the services covered by these Terms and Conditions at M99 (hereinafter each separately and all together collectively referred to as "M99win", "M99win.com" or "Site"), you are certifying that you are 18 years old or above, you represent and warrant that you have peruse, fully understand and agree to be bound by comply with these "Terms and Conditions." If you do not wish to accept the following terms and conditions, you must not register and open an account and you will be unable to access the software and the gaming services offered in conjunction therewith.
1.2 Product information, registration on the site and use of any services offered by the M99win are subject to these "General Terms and Conditions".
1.3 M99win reserves the right to revise these "General Terms and Conditions" at any time without prior notification. Such revisions shall become effective immediately upon being posted in this "General Terms and Conditions" section of the M99win website. It’s your responsibility to enquiry the "General Terms and Conditions" on a regular basis. Your continued use of the Site after a change or update has been made to "General Terms and Conditions" will establish your confirmation of such change or update.
1.4 These "General Terms and Conditions" represent the accomplished, final and individual agreement between you and M99win replace merge all initial agreements, representations and awareness between you and M99win.com. You have confirm that, in concurring to accept these General Terms and Conditions, you have not depending on any representation insofar as the same has directly been made a representation in these General Terms and Conditions.
1.5 In case of counterstatement between a presentation of this Agreement and any provision on the M99win website, the provision of this Agreement shall persuade.
1.6 We reserve the right at our own caution to request you provision us with a proof of your identity and age as a provision before we allow you to participate in the M99win gaming activities.
2.
Accounts Conditions Of Use
2.1 Where there is any controversy regarding a Player’s account, M99win reserves the right to suspend the Player’s account until a resolution is reached. Any disputation must be submit in writing stating the date, time and details of dispute and sent via email to [email protected] takes member disputes very soberly and attempt to take all steps to investigate and resolve all disputes.
2.2 M99win reserves the right to suspend, cancel your account for any reason at any time without notice. Any balance in your account at the time of such cancellation will be refunded to you by using the method of payment as decided by M99win.com. However, M99win reserves the right, at its sole judgement, to void any winnings and forfeit any balance in your M99win account or any other winnings or prerogative you might otherwise have from your M99win account and your use of M99win services or/and Play.
2.3 You are merely responsible for keeping your account information secure. You shall not allow any other person or third part, without limitation to use or reuse your M99win account, access and use any materials or information from the M99win Website or accept any prize. You are solely responsible for any purchases or losses incurred by yourself or a third party on your M99win account.
3. Wagering
3.1 Acceptance and Validation of Wagering:
Wager
Player must wager from funds that are in their own Player accounts. All wagering will be void if on review the Player has suspicious funds or Funds Transfer into their particular Player account. After deposit, your total bet must be more than 100% or equivalent of your deposit amount, or we will unable to apply for withdrawal, please make the deposit amount on demand.
Confirmed Wagers
M99win cannot cancel wagers once Player have been confirmed by M99win in your account, unless the wager is declared to be void or due to incorrect results & settlement for reasons indicate in these Terms & Conditions.
Accurate Wagering Records
Despite every effort to ensure total accuracy, we do not accept responsibility for any errors or elimination in respect of information provided on the Website.
Deduction of Wagers / Unresolved Wagers
Stakes will be deducted from your account at the time of placing your Bet, no matter when the result is resolved. M99win cannot refund Bets placed on games where bets have been purchased for future draws that have not yet been resolved. Such Bets will be resolved upon accomplishment of such games and winnings, if applicable, it will automatically credited to Players accounts at that time. If there’s error, please contact our Customer Support to lodge a report for resolve.
M99win's Wagering Decision is Final
You have agree that M99win and its records shall be the final authority in determining the terms of any wagers you place and the conditions in which they were made.
Players Sole Responsibility for Winnings
Any relevant taxes and fees in connection with any winnings awarded to you or any other payments to you are your sole responsibility. M99win may report and suppress any amount from your winnings in order to observe with any applicable law. Winnings cannot be transferred, substituted or redeemed for any other winnings.
3.2 Stakes Wagered:
Minimum Stakes
A minimum stake, dependent on the particular Game/Product, will apply.
Automatic Game Playing / Manipulation of Software / Tampering / Cheating
Automatic playing of Games by software or any other manipulation of the Games or your/another Player's account data are strictly prohibited and may result in termination of your membership, deletion of all associated accounts, the cancellation and/or confiscation of any outstanding prizes and deposits and civil/criminal prosecution. In addition to above, you agree that the M99win has the complete and unfettered discretion to terminate your account for any reason whatsoever and, without limiting the generality of the foregoing, should it be of the opinion that your participation in the Website, or any games offered therein, is undesirable to the principles under which it operates the Website. You hereby waive any and all recourse against the M99win for any such termination. You acknowledge that full freedom from errors or incompleteness is impossible to achieve with respect to computer software. Should you become aware that the software contains such error or incompleteness you undertake to refrain from taking any advantage whatsoever thereof. Moreover, promptly upon becoming aware of such error or incompleteness you shall notify M99win in writing. Should you fail to fulfill your undertakings under this clause, M99win shall be entitled to full compensation for all costs, including costs for rectifying the software that may arise out of your omissions or actions in taking advantage of such errors or incompleteness. You agree that the M99win is not responsible for any damage, loss, or injury resulting from tampering, or other unauthorized access or use of the Website or your account. Any attempt by you to gain unauthorized access to the Website's systems or any account, interfere with procedures or performance of the Website or games, or deliberately damage or undermine the Website or Games is subject to civil and/or criminal prosecution and will result in immediate termination of your account and forfeiture of any and all prizes to which you may have been otherwise entitled to.
Sportsbook
For Sportsbook Mix Parlay, the betting limit is MYR 1,000 per bet/ticket. Each bet/ticket has a maximum payout of MYR 100,000.
4. Winnings
4.1 Prior to releasing or approving any withdrawal, M99win reserves the right to request from customers to furnish with information such as proof of Personal Identification, front and back copy of credit card/debit card, Passport, Driving License or recent bank statement or other appropriate documentation as M99win.com, at its sole discretion, deems necessary. If you fail to comply with any security request, M99win reserves the right to void any winnings in your account.
4.2 Crediting Winnings -- Winnings will be added to your respective Account automatically. These updates of your accounts are not 'proof of win' and or should the funds have been transferred (debited) from your respective Account. If upon manual review there is evidence of fraud or unethical behaviour, M99win reserves the right to void certain winnings and to revise your several accounts accordingly.
5. Bonus Money
5.1 Bonus Money is the virtual money on products that given to customers for promotional purposes. The customers cannot withdraw such money right after they have been given it. Depending on the type of bonus, different bonus money processing rules may apply. You may refer on the promotions general rules or terms & conditions.
5.2 Bonus money can be converted to real money and then withdrawn after a customer fulfills the requirements of the particular promotion requirements.
6. Promotions
6.1 The default rollover is 25 x (Deposit + Bonus).
6.2 For any bet placed, funds are deducted from the players Cash Balance. If no cash is available, then the wager is deducted from the Bonus Balance. Therefore the Bonus Balance is only played if there is no Cash Balance.
6.3 All offers is restricted to only ONE free open account per individual, family, household address, email address, telephone number, bank account and IP address.
6.4 Any bets placed on two opposite sides will not be taken into the calculation or count towards any turnover requirement.
6.5 In the event that a withdrawal is made prior to the 25 times turnover, the bonus and winnings may be forfeited. All drawn or tie bets will not be counted towards the turnover requirement.
6.6 Unless specifically mentioned otherwise in the terms of any promotion, only 25% of total wagers placed on any games of Pai Gow Poker and Roulette (all variations), plus 50% RNG Games & Slots will be counted towards bonus rollover requirement & cash back calculation.
6.7 M99win reserves the right to request sufficient proof of a player’s identity at any time. Such evidence must prove a player’s personal information, payment details and any other additional information that may be required to pass relevant security checks.
6.8 No employee or relative of any employee or representative at M99win may hold an account or take advantage of any promotional offer.
6.9 By participating in any promotion with M99win.com, players agree to follow by these terms and those listed under each individual promotion. Any player unwilling to agree to these terms should contact the M99win Support Team for further information.
6.10 In the interest of security, no single player may withdraw more than MYR 50,000 per week (Monday - Sunday), excluding Progressive jackpot wins.
6.11 Where any term of the offers or promotions have not been fulfilled by eligible account holders, are breached, abused or there is any evidence of a series of bets placed by a customer or group of customers, which due to a deposit bonus or any other promotional offer resulted in guaranteed customer profits regardless of the outcome, whether individually or as part of a group, M99win reserves the right to withhold, cancel or reclaim the bonus plus all winnings. In additions, M99win reserves the right to impose an administration charge on the customer up to the value of the deposit bonus to cover administrative costs.
7. Other Service Provisions
7.1 You shall be solely responsible and agree to pay all fees your incur, as well as to report and pay all applicable taxes as required by the applicable governing law while using any services of M99win.com.
8. Miscellaneous
8.1 If this Terms and Conditions are translated into another language, the English version will prevail.
9. Disclaimer
9.1 You shall hold the M99win.com, its employees, officers, directors, shareholders, licensees, distributors, wholesalers, parents, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and suppliers harmless immediately on demand and shall fully indemnify same from any and all claims, losses, costs, damages, liabilities and expenses whatsoever (including legal fees) that may arise from or be asserted by any third party.
9.2 We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Play and you confirm that we shall not be liable to you or any third party for any modification to, suspension of or discontinuance of the Play.
9.3 M99win pledged to offer both fair and timely dispute resolutions and redress without undue cost or burden, holding detailed wager and transaction records of all its financial dealings. These records are archived for a period of 5 years (from the date of transaction) and are accessible to the dispute resolution authority upon request.
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